Accessibility & Refunds

01 Our approach to accessibility

We treat accessibility as part of quality, not as a separate service. A site has to work when someone uses a keyboard instead of a mouse, enlarges the text, turns on a screen reader or disables animation because of motion sensitivity.

We do not claim certified conformance with WCAG or EN 301 549 — no such audit has been carried out for us. Below is what has actually been done.

02 What already works on this site

• Keyboard. Menus, forms, modal windows and filters are operable from the keyboard; focus does not escape from dialogs, and Esc closes them.
• Semantic markup. Headings follow a hierarchy, buttons stay buttons and links stay links rather than decorative blocks.
• Labels and states. Icon buttons have text names, form fields have associated labels, and errors are announced, not only highlighted in colour.
• Contrast. Body text and accents are checked for legibility in the site's dark theme.
• Calm motion. If "reduce motion" is enabled in the system, animations are cut back.
• Images. Meaningful ones have descriptions; decorative ones are hidden from screen readers so they do not get in the way.

03 What is still in progress

Honestly: the site is alive and not everything is perfect. Coming next — regular screen reader checks of new blocks, a contrast audit of secondary states, and labels for complex interactive elements.

If any element gets in the way of using the site, write to biid.site@gmail.com — tell us the page and what exactly did not work. We will reply and say when we will fix it. If you need the information from the page right now, we will send it to you in whatever way suits you.

04 What exactly you are buying

We sell services and digital products: development, setup, adaptation of ready-made templates, promotion, maintenance. There are no physical goods, so there is no shipping or parcel return — everything is delivered digitally or through access to your site.

Prices on the pages are indicative: the final amount is fixed in the invoice or contract before payment. This is described in the terms of use.

05 Payment

The payment method is chosen at the agreement stage: invoice, card payment by link, payment in stages or a separate arrangement. The available options are shown in the "Buy in 1 click" form, and the final one is agreed in correspondence.

Online payment is not connected on the site yet. The form creates an enquiry: we reply, confirm the scope of work and only then send an invoice or a payment link. Pressing a button on the site is not a payment and does not charge you.

06 Cancellation and consent before the start

If you order as a consumer and the contract is concluded at a distance, consumer protection law in the EU and Ukraine usually gives you 14 days to withdraw without giving a reason.

For digital content and services there is an important exception: the right to withdraw may be lost if performance began with your express consent and you confirmed that you understand you lose it. That is exactly why we never start work silently.

• Before payment we describe the scope of work in writing and ask whether to begin performance immediately.
• If you ask us to start immediately, we record your consent separately and explain the consequences for the right of withdrawal.
• If you prefer to wait until the withdrawal period ends, we wait — and it does not affect the terms.

We do not write "refunds are impossible". Whether a refund is available depends on whether performance has started, how much work has been done and which law applies to your contract.

07 When we issue refunds

Work has not started yet

We refund the payment in full. We only withhold the actual payment service fees if they have already been charged and are non-refundable.

Work has started

We refund the part proportional to the work not yet done. We show what has been done: mockups, files, settings, reports — so the calculation can be verified rather than taken on trust.

We failed to deliver what was agreed

If we did not do what we agreed and did not fix it within a reasonable time, you are entitled to a refund of the corresponding amount.

Mistaken or duplicate payment

We refund in full as soon as we confirm the payment.

Ad budgets and third-party services

Money already spent on advertising, licences, hosting or a domain is refunded (or not) by the respective service under its own rules — we cannot dispose of it.

08 When a refund may be limited

A refund may be partial or unavailable if the work has already been completed in full and handed over to you with your express consent to immediate performance — for example, the finished site has been deployed, configured and the access handed over.

This does not deprive you of the rights the law grants. If the result does not match what was agreed or is defective, you can demand a fix, a price reduction or a refund — depending on the situation and the applicable law.

09 How to request a refund

• Write to biid.site@gmail.com or on Telegram.
• Tell us what exactly you paid for, the payment date and briefly the reason — this speeds up the review.
• We reply, agree the amount and refund the money by the same method you paid with, where that is technically possible.

The refund time depends on the bank or payment service — usually a few business days after our confirmation.

10 Cancelling maintenance and subscriptions

Monthly support packages can be cancelled at any time. The paid period is served out to the end and the next one is not invoiced. We do not hold on to access to your site and hand over everything needed to continue with another contractor.

The content subscription can be stopped with the link in the e-mail or with a single message to us.